At Primark Mart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day return and refund policy. Please read the following details to understand how to return products and request a refund.
1. Return Eligibility
You can return products within 7 days of receiving your order if:
- The product is unused, unopened, and in original packaging.
- The product is not damaged or defective (unless the return is due to a mistake on our part).
- You provide the original receipt or proof of purchase.
Note: We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Personalized or custom-made products.
- Gift cards.
- Downloadable software products.
- Products that are clearly marked as non-returnable.
If you are unsure whether an item is eligible for return, please contact our customer support team before returning the product.
3. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Email us at help@primarkmart.shop or call us at +44 208 472 2512 within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is received, we will provide you with a Return Authorization and return instructions.
- Pack the Item: Carefully package the item(s) in their original packaging, ensuring they are secure for shipping.
- Ship the Item: Send the item(s) back to the following address:
- Castle Mews, 83 High St, Hadleigh, SS7 2PA United Kingdom
You are responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Timeline: Refunds are typically processed within 5-7 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
5. Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item. We are unable to directly exchange items.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at help@primarkmart.shop or call +44 208 472 2512. We will offer a full refund or send a replacement, depending on the situation.
- Please provide clear photos of the damage or defect along with your order details.
- If the item is deemed defective or damaged through no fault of your own, we will cover the return shipping costs.
7. Late Returns
If you return an item after the 7-day period, we may not be able to process your refund. In some cases, we may offer store credit or a partial refund at our discretion.
8. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
- Email: help@primarkmart.shop
- Phone: +44 208 472 2512
- Address: Castle Mews, 83 High St, Hadleigh, SS7 2PA United Kingdom
We strive to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, please let us know, and we will do our best to resolve the issue quickly and efficiently.
By purchasing from Primark Mart, you agree to the terms and conditions of this Refund and Returns Policy.